MODERNIZATION / WORKFLOW

Workflow,
with a purpose.

Make work visible before adding another tool.

BEFORE YOU BUY OR BUILD

Questions worth
working through.

Map the current sequence with the people doing the work.

Locate waiting time, duplicated entry and unclear handovers.

Define an outcome and a small change to test.

Record feedback and decide whether the change should expand.

A current process map and a bounded improvement experiment.